contact grease and grace

Contact

Questions? Suggestions? Custom order?

We’d love to hear from you!

Complete the Contact Information form at the bottom of this page.
Be sure to tell us if you prefer to be contacted by e-mail or telephone.
We’ll get back to you ASAP.

We operate on Eastern Standard Time, we are located in central Pennsylvania (Reading, Lancaster) for those interested in local jobs such as painted leather jackets, pin-striping on cars or motorcycles, murals, etc.

SHIPPING
All online sales are made via our Etsy Store.
We are located in central Pennsylvania. Packages will be sent through USPS utilizing:

WITHIN THE USA:
•First Class Mail (Small items, Estimated delivery time is two to three days.)
•Priority Mail (Delivery within 2 to 3 days in most cases)
•Standard Post (2-8 days approx.)

We will give you a tracking number for all methods excepting First Class Mail (USPS does not offer tracking on First Class.)

*The shipping method is chosen based upon the size & weight of the item and what is the most cost effective to the consumer.

OUTSIDE THE USA:
•First Class International (Delivery time varies by destination)
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If you have not received your item, CONTACT US FIRST before opening a Case.
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***Please let us know if you need expedited shipping, although there will be a higher charge for this we can accomodate only if you convo BEFORE you purchase.

***If your Pay Pal address and your Etsy shipping address do not match and we cannot reach you within three business days we will ship to the listed Etsy address.
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PACKAGING

We sometimes re-use shipping boxes and packing materials to help Mother Earth. We will never use any packing materials that would compromise the product(s) within.

 

REFUNDS
We at Grease and Grace strive to do our utmost be sure you as the customer receive clear information and images as to the merchandise you are purchasing. By communicating via email, telephone or any other means with us, you are acknowledging that you accept the condition (if a vintage item) and that you have a good understanding of what you are purchasing, size, color, detail etc.

In the unfortunate event that it becomes necessary, Refunds/Exchanges will be made on a case by case basis.
Please do not hesitate to contact us via Etsy convo or
email: contact [at] greaseandgrace.com within thirty days of your original purchase.

We will be more than happy to help you.

ALL CUSTOM ORDERS ARE FINAL SALES WITH NO RETURNS. 

3 thoughts on “Contact”

  1. I am wanting a spare tire cover with a rooster pheasant or pheasant. My tire size is ST 205 75R15. Can you help me with this. You can email me and let me know. Tks Roy

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